We accept exchanges for up to 7 DAYS
We accept exchanges for up to 7 days from receiving your product(s). If you wish to exchange your item(s), please email us stating the reason for your request. We will review your request and once authorized, we will send you a “Return reference number” and Return/Exchange form. Please ensure to include your order number and “Return reference number” on the Return/Exchange form. We will NOT accept any return packages sent without this information. Please review our Returns & Exchange policy for more information on the return process.
** We will NOT accept any packages sent without a “Return reference number”. **
Our Returns & Exchange Policy:
- Returns are only accepted if the product is defective or incorrect. Other than that, all cases should be treated as exchanges
- Returns and exchanges must be made within 7 days from receiving your order.
- All returns must be shipped out within 7 days from receiving your “Return reference number”.
- All incorrect and/or defective items must be reported to us within 7 days from receiving your order.
- All returns and exchanges must include the Return/Exchange form provided by our customer service team.
- All return shipping fees and other miscellaneous fees are the responsibility of the customer. We will not pay for or refund these fees.
- We DO NOT refund shipping fees and any other miscellaneous fees associated with your return product(s).
- Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
- Returned/ Exchanged item(s) must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. Tags must not be removed, cut or damaged. Returned item(s) must remain unworn and in the original condition in which they left OVERLAB LTD.
- Some products are not eligible for return or exchange. See full list of Non-refundable and Non-exchangeable Products below.
- Store Credit and Gift Cards are non-refundable.
- Returns and exchanges will be evaluated and processed upon receiving of the item(s).
- Processing returns may take up to 14 business days upon receiving of the item(s).
- All returns will be refunded to your original form of payment.
- Upon dispute, OVERLAB LTD reserves the right to make the final decision on all return cases.
Non-refundable and Non-exchangeable Products:
ALL DISCOUNT PRODUCT(S)
Accessories(Watches, Umbrella, Pins, Stickers, Jewelry, Scarves, Headphones, Cases, Ties, Belts, Gloves, Skateboard and Wallets)
Print items (Books, Magazine, and stationery)
Homeware (Candle, Carpet, Towel, Toys)
** Upon dispute, OVERLAB LTD reserves the right to make the final decision on all return cases. **
Damage, Incorrect Missing Product(s)
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible
Please send all returns to the address listed below. All returns must include the completed Return/Exchange form
Shop 5B, G/F,
Yan On Building,
1 Kwong Wa Street,
Tel: +(852) 2608 4166